Help Centre
Frequently Asked
Questions
Everything you need to know about your order, our products, and how we work.
Orders & Shipping
4 questions
Standard delivery takes 5–7 business days across India. Express shipping (2–3 business days) is available at checkout. International orders may take 10–14 business days depending on location.
Yes! Once your order is dispatched, you'll receive a tracking link via email and SMS. You can also track your order from the Track Order page on our website.
Yes, we ship to select countries. International shipping charges and delivery timelines vary by destination and will be calculated at checkout.
While we strive to deliver on time, occasional delays may occur due to logistics or unforeseen circumstances. Please reach out to us at care@razzaradhita.com if your order hasn't arrived within the expected window.
Still have questions?
Our team is happy to help you with anything.
Returns & Exchanges
4 questions
We accept returns within 7 days of delivery for items that are unused, unwashed, and in their original packaging with all tags intact. Sale items and custom orders are non-returnable.
Email us at care@razzaradhita.com with your order number and reason for return. Our team will guide you through the process and arrange a reverse pickup.
Once we receive and inspect the returned item, refunds are processed within 5–7 business days to your original payment method.
Yes, size exchanges are available subject to stock. Please contact us within 7 days of receiving your order to request an exchange.
Need help with a return?
We'll make the process as smooth as possible.
Payments
4 questions
We accept all major credit/debit cards, UPI, net banking, and popular wallets like Paytm and PhonePe. We also offer EMI options on select cards.
Absolutely. Our website uses SSL encryption and we partner with trusted payment gateways. We do not store your full card details.
COD is available for select pin codes within India. This option will appear at checkout if available for your location.
Only one discount code can be applied per order. Discount codes cannot be combined with ongoing sale offers unless stated otherwise.
Payment queries?
We'll sort it out for you right away.
Product & Care
4 questions
Most of our pieces are crafted from delicate handwoven fabrics. We recommend dry cleaning for embroidered pieces. For other items, gentle hand wash in cold water with mild detergent is advised. Avoid wringing or tumble drying.
Yes! Every piece from Razza Radhita is handcrafted by skilled artisans. Slight variations in weave, texture, or color are a hallmark of handmade craftsmanship and make each piece truly unique.
We work with premium natural fabrics including handwoven silk, chanderi, cotton, and georgette — sustainably sourced and artisan-finished.
Store garments in a cool, dry place away from direct sunlight. Use padded hangers for structured pieces and fold softer fabrics to prevent stretching.
Questions about a product?
We'd love to help you find the perfect piece.
Size & Fit
4 questions
Please refer to our detailed Size Guide available on every product page. We recommend measuring your bust, waist, and hip and comparing with our size chart for the best fit.
Yes, we offer made-to-measure for select styles. Please reach out to us at care@razzaradhita.com with your measurements and the product you're interested in.
Join the waitlist on the product page and we'll notify you when your size is back. You can also contact us for a custom order.
Our sizes are designed for an elegant, relaxed silhouette. If you prefer a more fitted look, we suggest sizing down. Check each product's specific notes for fit guidance.
Not sure about sizing?
We're here to help you find your perfect fit.