Privacy Policy
Razza Radhita ("we", "us", "our") respects your privacy. This Privacy Policy explains how we collect, use, share, and protect your information when you visit our website or purchase from us.
Questions? Reach us at care@razzaradhita.com or WhatsApp: +919599652101.
Information that may be collected from you
Depending on how you use the site, we may collect:
- Identity & contact: name, email, phone number.
- Order info: items purchased, size preferences, billing/shipping address, order notes.
- Payment metadata: payment status, transaction reference (we do not store full card details).
- Support messages: emails, chat messages, call notes (if any).
- Usage data: IP address, browser/device type, pages visited, clicks, time on site.
When / how do we collect the information?
- When you place an order, create an account, subscribe, or contact support.
- When you browse our site (cookies, pixels, analytics tools).
- When you participate in campaigns, reviews, or UGC submissions (if enabled).
Tip
You can control cookies in your browser settings. Some features (like cart/session) may break if disabled.
How is the information used?
- To process orders, payments, refunds, returns/exchanges.
- To ship products, share delivery updates, and confirm addresses.
- To provide customer support and resolve disputes.
- To prevent fraud, protect accounts, and maintain site security.
- To improve sizing, product experience, and website performance.
- To send marketing communications (only where permitted/opted-in).
Who do we share your information with?
We share information only as needed to operate the store:
- Shipping partners (to deliver your order)
- Payment gateways (to process transactions)
- Customer support tools (to respond faster)
- Analytics / advertising (to measure performance, if used)
- Legal / compliance (if required by law)
Agents
We may use trusted service providers ("agents") to perform functions on our behalf (hosting, logistics, customer support, analytics). They are permitted to use your information only to provide services to us and must follow appropriate confidentiality/security practices.
Alliance partners / third parties
If we run co-branded collaborations, campaigns, or influencer initiatives, information may be shared only where necessary (for fulfilment, customer support, campaign measurement) and only as described at the time of collection.
What choices are available to you regarding collection, use and distribution?
- Marketing: You can opt out anytime via unsubscribe links or by contacting us.
- WhatsApp/SMS: Use the opt-out method shared in messages (e.g., STOP where supported).
- Cookies: Control via browser settings; you can also clear cookies anytime.
- Account info: Request access/correction/deletion by emailing support.
What security procedures are in place to protect information from loss, misuse or alteration?
We use reasonable administrative, technical, and physical safeguards (access controls, limited vendor access, secure storage). No system is 100% secure, but we take protection seriously and continuously improve.
How can you correct inaccuracies in the information?
If any information is incorrect (address, phone, email), contact us at care@razzaradhita.com and we'll help update it.
Policy updates
We may update this policy occasionally. The latest version will always be available on this page, with the "Last updated" date changed accordingly.
Contact information
- Email: care@razzaradhita.com
- WhatsApp: +919810807460
- Address: Address 152, 3rd Floor, Greater Kailash Part 3, Masjid Moth, New Delhi 110048.
Payment options
Payments are processed securely via third-party gateways. We receive confirmation details (status, transaction reference), but we do not store full card details on our servers.
Payment methods Available: UPI / Cards / NetBanking / Wallets / COD (if applicable).